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© 2019 Ortho Tech. All rights reserved

A-3-3 Vantage, Jalan Desiran Tanjung,

10470 Tanjung Tokong, Penang, Malaysia

Tel: +60 4 899 4861



1. Appliances are constructed to the specification prescribed on the laboratory work ticket. Ortho Tech is not responsible for the suitability of that specificatlon.

2. Ortho Tech will not compensate, any individual patient, in the event a product fails to meet the required prescription. The prescribing client will be expected to meet these costs.

3. Ortho Tech will not enter any kind of dialogue with our client's patients except in the event that a case may require such action.

4. Ortho Tech endeavours to deliver work on or before the delivery date specified by the client. If for any reason this has not been fulfilled, Ortho Tech reserves the right not to compensate the dentist’s fees, consequential losses or expenses or any kind.

5. A loss and handling charge is added to the weight of precious and semi-precious alloys used.

6. Terminated cases, for any reason, will not be refunded and must be paid for, unless terminated before the start of manufacture. 

7. All cases are guaranteed to fit the model based on the impression provided.

8. All full-anatomical zirconia  restorations are guaranteed for 10 years against defect subject to clinical error.

9. All zirconia with porcelain build up  restorations are guaranteed for 3 years against defect subject to clinical error.

10. Restorations returned by Ortho Tech are NOT sterile.

Payment Policy
1. All Items supplied remain the property of Ortho Tech until payment is received.

2. Ortho Tech reserves the right to check the credit rating of any client.

3. All payments must be made within 30 days of invoice date unless stated otherwise

4. Ortho Tech will charge interest on overdue accounts at a rate of 10% per month, which will be applied to the total amount outstanding including any previous interest charged. 

Impression Requirements

1. Preferred impression techniques are full arch impressions in either Silicon or Impregum.

2. As per KKM (Kementerian Kesihatan Malaysia) good practice guidelines, all impressions must be free from blood, disinfected and all cotton pad removed before sending.

3. We will request a new impression in cases where the original impression contains false and/or inaccurate information. If the prescribing dentist requests to continue with the original impression, any subsequent remakes will be charged for. 

4. Ortho Tech's acceptance of an Impression or other clinical record, without challenge, normally implies that it is fit for purpose.
5. Ortho Tech endeavours to interpret and follow the client’s instructions correctly. If however a mistake is made on Ortho Tech's part, we will rectify the situation free of charge. Ortho Tech will not compensate dentist’s fees consequential losses or expenses of any kind.


1. Ortho Tech will only consider claims for remakes at a concessionary remake rate within 30 days from the date of delivery.

2. When a remake is required, both original and remake cases will be charged if the remake instructions and/or preparation differs from the original case

3. The client is solely responsible for any additional costs and charges incurred through changing instructions from the original prescription.

4. Ortho Tech reserves the right to charge for shade changes.

5. Ortho Tech is not liable for loss of surgery time due to remakes and/or returns.